Order status

On hold – Your order has been received but your payment not yet received or confirmed.


Processing – Your order has been received and we have requested the store to prepare for ship out your package.


Ship out – Your order has been collected by the Delivery Agent and is on its way to you.


Completed – Your order has been delivered to your location and collected.


Pending payment – Payment that has begun, but is not complete.


Canceled – We’re not holding any funds, and the entire transaction would need to be re-attempted if you wanted to send it again.


Failed – Failed payments typically happen when credit card information is entered incorrectly or the card is declined.


Refunded – Your Transaction was full or partial refund due to unable complete your order or refund request by you.


Damages During the delivery

Sense is not responsible for the damages in the transit.